Terms of Service

Last Updated: January 2025

Please read these terms carefully before using our services.

Product Authenticity

  • All watches sold by Don Horology are guaranteed to be 100% authentic. Each watch undergoes a thorough inspection and authentication process by our team of experts.

Pricing

  • Prices listed are subject to change under circumstances.
  • The mentioned price excludes applicable shipping unless stated otherwise.
  • Prices may/can differ depending on the currency.

Payment Terms

  • Advance of 20% of agreed-upon amount.
  • Remaining payment is required before the watch is shipped or handed over to the customer.

Shipping and Delivery

Connectivity

We offer worldwide shipping with tracking provided

Costing

  • Shipping costs will be calculated at the day of shipping, which can vary.
  • Delivery times vary depending on the destination
  • Don Horology is not responsible for any delays caused by customs, import regulations, or other unforeseen circumstances.

Return and Exchange Policy

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Due to the nature of luxury goods, all sales are final.

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We do not accept returns or exchanges unless the item received is significantly not as described.

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If there is an issue with your purchase, please contact us within 48 hours of receiving the watch to discuss potential solutions.

Warranty

  • All watches come with their respective warranties, starting from the date of original purchase (mentioned on the certificate).
  • DO NOT consider the warranty to be valid from the date of receiving the piece/making the purchase.

Condition of Watches

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The condition of each watch, including any visible wear or imperfections, is described in detail in the product listing. By purchasing, you acknowledge that you have read and understood the condition report.

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Pre-owned watches may show signs of wear, which will be clearly noted in the description.

Import Duties and Taxes

  • International customers are responsible for any import duties, taxes, or customs fees that may be applied by their country.
  • Don Horology is not responsible for these additional charges.

Privacy and Data Protection

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We respect your privacy and are committed to protecting your personal information.

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Any data collected during the purchase process is used solely for the purpose of fulfilling your order and improving our services.

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We do not share your information with third parties except as necessary to complete your transaction (e.g., payment processing, shipping).

Changes to Terms

Don Horology reserves the right to update or modify these terms and conditions at any time without prior notice. Customers are encouraged to review these terms before making a purchase.

Acceptance of Terms

By paying the advance to Don Horology, you agree to these terms and conditions.