Shipping & Delivery Policy

At Don Horology, we aim to ensure your order reaches you safely and on time. Please review the following shipping terms carefully.

Shipping Timeframes

Processing Time

In-stock items: 1–3 business days to process before dispatch.

Special orders: timelines communicated individually.

Shipping Costs & Methods

  • Shipping costs are calculated at checkout or on the order day.
  • The buyer is responsible for shipping unless otherwise agreed.

Risk & Insurance

  • Risk passes to the buyer at the courier handover.
  • Insurance is available and recommended for high-value shipments.

Customs & Taxes

  • The buyer is responsible for all customs, duties, and local taxes.
  • Don Horology is not liable for delays or issues caused by customs authorities.

Failed Deliveries

  • If delivery fails due to incorrect address or unavailability, the buyer is responsible for reshipment costs.

Proof of Delivery

  • Couriers may require signature and valid identification at delivery.

Important Delivery Information

Signature required – someone must be present to receive the package.

Insurance is available and recommended for high-value shipments.

Calculated at checkout or on the order day; the buyer is responsible unless otherwise agreed

If delivery fails due to incorrect address or unavailability, the buyer is responsible for reshipment costs.