Refund & Returns Policy
Your satisfaction is our priority. Review our return and return policy below.
7-Day Return Window
Returns accepted within 7 days of receipt for unworn, unaltered watches in original condition.
Refund Processing
Refunds are issued to the original payment method within 14 days after inspection.
Original Packaging Required
All returns must include original box, papers, tags, and accessories in pristine condition.
Quality Inspection
Each return is carefully inspected to ensure it meets our return criteria before refund processing.
Return Process
Contact Our Team
Reach out to donhorology@gmail.com within 7 days of receiving your order to initiate a return.
Return Approval
Once approved, the item must be shipped back within 5 working days.Return shipping is at the buyer’s expense, unless Don Horology is at fault.
Inspection
All returned items are inspected upon arrival to confirm condition and authenticity.
Refund
Refunds are issued within 14 days after the item is received and verified.
Return Eligibility
Eligible for Return
Return requests must be submitted within 7 days of receiving your order.
Original packaging, box, and papers included
Watch must be unused, undamaged,
Returned within 7 days of delivery
Not Eligible for Return
Special orders, customized items, or sourced-on-request pieces.
Watches that show signs of wear or use
Items that are tampered
Damaged, altered, or resized watches
International Returns
For returns from outside the UAE, the buyer is responsible for all customs duties, shipping costs, and associated fees.
Refund Method
Important Notes
Shipping Costs: Return shipping is at the buyer’s expense, unless Don Horology is at fault.
Custom Orders: Special orders, customized items, or sourced-on-request pieces.